Legal
Refund Policy
Last updated 21 September 2026. ScaleCaller does not refund subscription payments. There is no 30-day or first-charge refund. This policy is part of our Terms of Use.
1. No refunds
Paid Starter, Pro, and Agency charges are not refundable. We do not refund the first month, unused days, unused unlocks, or hosted-call minutes. A change of mind, unused desk, or a prospect who did not take a meeting is not a ground for a refund.
The free desk (unpaid account, 50 one-time unlocks) is not a paid charge, so there is nothing to refund.
2. Cancel anytime
Subscriptions are monthly with no lock-in. Cancel from Billing. You keep access until the end of the period you already paid. Cancelling stops the next renewal; it does not reverse a payment already taken.
3. Billing errors
If you were charged twice, charged after a successful cancel, or charged the wrong amount, email admin@scalecaller.pro from the account email. Include the workspace name and the charge. We will look at the payment record with Razorpay.